Our Company

Registered office address:

Payment Process

48 -50 St Augustine’s St,

Norwich, NR3 3AD

We are registered with the Information Commissioner’s Office (ICO), the data protection regulator in the UK, to use personal data and our registration number is ZB545233

Introduction

In this Privacy Policy, Payment Process acts as a data controller. This document details how Payment Process and any other company owned by Payment Process will ensure the privacy and security of your Personal Data. In this Privacy Policy, any reference to “personal data” implies information which could directly identify you (e.g. your name or national insurance number) and information which could indirectly identify you i.e. when combined with other information we possess (e.g. gender or date of birth). “Process” or “processing” refers to any possible use of personal data, including and not limited to recording, storing, viewing or disclosing personal data. Payment Process is liable to processing your Data in accordance to the General Data Protection Regulation (GDPR) and other applicable legislation in the European Economic Area.

Parties applicable in this Privacy Policy

This Privacy Policy applies to both individuals and companies who are customers of Payment Process and any other individual or company that is affiliated with Payment Process (including and not limited to potential, current and former suppliers, employees and customers).

Legal basis for processing your Personal Data

Payment Process processes Personal Data as part of its legitimate business interests. We acquire your consent upon your agreeing to our collection of your Data, whether by using our services or upon clicking the option that states that you permit Payment Process to use your personal data for a legitimate purpose.

Methods in which we collect your Personal Data

• Through information provided by you;
• We collect Data once you open up an account;
• When you visit our website (see section titled “Cookies”);
• When you contact us

All Data we collect is for the purpose of improving your user and customer experience. Any Data acquired regarding an employee, customer, supplier or affiliates has a legitimate reason for its use and is obtained to fulfil legitimate purposes and/or legal requirements.

Use of cookies

Cookies are data that a site or service provider transfers from your internet browser to your computer’s hard drive upon giving your consent. These allow the site’s or service provider’s systems to recognise your browser to record and recall your Data. They are also used to analyse your preferences based on your site activity, which enables us to provide you with improved services. We also use cookies to help us compile site interaction analytics so that we can offer better site experiences and tools in the future. Analytics service providers are not permitted to use the information they collect for us, other than to help us better our services upon our request.

Where is your Personal Data stored?

Our base is in the European Economic Area. However, we may have to share your data with third-parties, or process your data ourselves, outside of this territory. Your Personal Data may be processed by employees working for us outside the EEA or third-party data processors for the purposes set out in this Privacy Policy. When this occurs outside the EEA, the necessary safeguards will still be in accordance with European data protection legislation, such as the General Data Protection Regulation (GDPR).

Security Protocol

Payment Process has established the necessary precautions and preparations within our institution to protect the confidentiality of the personal data that you entrust us with. We continually evaluate the observance of our Privacy Policy in order to restrict access to your personal data to those who need it and training our employees in upholding the privacy and security of your personal data.

How long do we keep this information?

We store your information only for the appropriate duration to fulfil the legitimate purposes aforementioned or for as long as we reasonably require it to uphold our legal rights. Your Data will be retained in line with the GDPR and other applicable legislation in the EEA.

Such retention periods are liable to certain criteria including:

• Compliance with the duration for accounting records, as set by the Companies Act and HM Revenue & Customs (HMRC).
• Compliance with the retention periods set by the TRAS Fraud Prevention Agency.

In cases where this is not required by legislation, such retention periods are supported by commercial justifications. This will be carried out for no longer than what is required to fulfil the purposes for which it is processed. Such a justification may be:

• Out of obligation to our customer, supplier or partner;
• To enable us to provide you with appropriate services;
• To allow us to provide solutions to complaints;
• To uphold security via the detection and prevention of fraud.

Your rights in accordance with the GDPR

You have the right to the following:

• Unsubscribe from any marketing information on the behalf of Payment Process.
• Withdraw your consent, if initially provided, for future processing. Please note that we may still be entitled to process your Personal Data if we have another legitimate reason besides consent.
• Gain access to your Personal Data which we possess; you hold the right to receive some Personal Data in a comprehensible and machine-readable format wherever this is a reasonable request.
• Request that we correct your Personal Data if inaccurate or incomplete by submitting a Data Subject Access Request form and clarifying what Personal Data you would like to correct. In your interests, we may only implement requests with respect to the Personal Data associated with the specific email address that you use to send us your request; we may need to verify your identity before implementing your request.
• Appeal for the erasure of your Personal Data in certain circumstances. Please note that there may be circumstances where we are legally entitled to retain it.
• Appeal for the restriction of our processing of your Personal Data in certain circumstances. Please note that there may be circumstances where we are legally entitled to retain it.
• Evaluate the Data we process on your behalf – access will be provided in line with legal obligations. Your request will require processing and your specific concerns should be submitted to admin@paymentprocess.co.uk.

Furthermore, you are legally entitled to appeal your dispute with the Information Commissioner’s Office.

Processing the Personal Data of Minors

Our Services are not open to minors under the age of 16. In the case that you are aware of or reasonably suspect that a child under the age of 16 has provided their Data, please notify us so that we may delete that information from our databases.

Changes to the Privacy Policy

This Privacy Policy does not affect any other contract with us and is open to occasional revision. All revisions we make to our Privacy Policy will be posted on this website and emailed to you when necessary.

How to contact us

Please contact our office if you have any further enquiries regarding the processing of your Data at the address below:

Payment Process

48 -50 St Augustine’s St,

Norwich NR3 3AD

Payment Process will investigate and attempt to resolve any doubts and grievances regarding the use of personal data by referencing the privacy policies stated in this policy.