Our Company
We specialize in work with small and medium-sized businesses across various industries, including retail and hospitality. Our team consists of experienced individuals who have gained deep expertise in the payments industry. This is how we are able to process a large volume of transactions in partnership with several merchant acquirers. Therefore, you can trust us to procure the lowest prices from the best sources for you.
There is one philosophy at Payment Process and that is to put our customers first. That is why we have made sure of your access to our many wonderful members of staff whenever you need us, even on public holidays. What is more, we never charge you for:
- PCI
- Non-PCI compliance
- Terminal deliveries (whichever day of the week!)
We are also highly aware of the flow of change of ownership when it comes to small businesses. Rest assured that there will be no fees at all for processing this. We understand that it is unavoidable, and you can confidently rely on our precise assistance whatever you may encounter;
Above all, we want to see your business operating smoothly and to ensure that you are getting paid. We see your successes as our own and we are determined that our businesses will grow together, side by side.
Why We Stand Out
Adaptive to the industry
- We know what others in the payment industry do and do not offer. We are here to give you what you actually need in terms of the size and nature of your business.
- As a merchant customer, your sector is also our specialty. We understand the many roadblocks you may encounter, and we are always thinking ahead.
Accommodating your needs
- We give you a promise of impartial advice. We want to identify a solution, not a profit.
- From giving you our time out-of-hours to processing additional changes, we are flexible. Things will not always go to plan and that is okay.
Nurturing your business
- Onboarding with us is a personalised experience. We can discuss what systems to put in place and the result will always reflect the demands of your business.
- We will go the extra mile and be right at your door if we have to. Sometimes, nothing beats being there in person, which is why our team is so proactive about fieldwork.
Ambitious about our service
- We are confident that we have the most competitive rates around; No beat? No deal.
- Our constant endeavour is to provide the highest quality service, no matter how big or small your team or your revenue is. We are determined to dedicate ourselves to each one of our customers.
Sincere in our partnership
- We believe that working together with integrity and transparency is the only way towards growth. We hate hidden fees as much as you do.
- You can count on our well wishes for your business flourishing. We will encourage you with actionable help and never take advantage of your adversities.
Still Have Confusions?
We get it. When you’re dealing with a thriving business, deciding to try something new or switch services can be difficult. We understand your confusion right now.
Of course! Consult our trustworthy experts free of charge. We can discuss all of the different options and your business needs, big or small, before you choose. We can also give you a free quote, no commitment necessary. And once your machines arrive and you need to set them up? Completely free.
Not at all, my friend. We can match your Merchant ID to your soon-to-be terminal in just 5 minutes! Everything will go live well in time for your machinery to arrive – don’t worry about getting PCI compliance, we can sort that out for you at no extra cost. You can submit your application over the phone or make an enquiry on the online form. We will call you back right away.
You are in luck. Customers both new or familiar: if you order it before midnight
tonight, you will receive it tomorrow.
…Unbelievable, we know. You’ll just have to believe us.
Relax. Take a deep breath. Our friendly customer services run 24/7. That means you can update your information hassle-free – no need to procrastinate. Just ring us over the phone and we will walk you through how to get your system running smoothly again.
Yes, the more stable your connection is, the smoother your workflow will be.
Any issues, regarding hardware or software, can be reported to our helpline and we will respond right away. Your hardware comes with a minimum 12-month warranty.
You can leave it to us to set everything up for you, just help us out with the details.
As soon as it is set up you are good to go.
Absolutely. You will be able to upload combinations for promotions and coupon codes. Your EPOS will also offer suggestions according to the existing promotions to staff handling the order, making upselling simple and straight-forward.
There is absolutely no limit to an online payment gateway. Take as many transactions as you need at any given time.
It is our responsibility to host the sensitive information through a redirection to our webpage. However, you should already have the minimum PCI DSS compliance with your merchant account, which is a requirement to set up your payment gateway.
Our security certifications are assessed and renewed annually. We are both PCI DSS and PCI 3DS certified.
It will be ready the very next day after you apply. Just make sure you have provided all the necessary documentation for the approval of your merchant account.
Your earnings will arrive in your bank account between 2-3 business days.